Customer Services Rep

ID
2021-47203
Category
Admin Support
Position Type
Full-Time
Shift
Days
Facility
Medical Center Medical Products
Department
MCMP - Medical Center Medical Products

Overview

Primary responsibilities consist of customer relation duties, i.e. receiving incoming calls and taking referrals; waiting on walk-in customers and delivery ticket data entry for all new referrals and customer orders for equipment and supplies; checking and compiling files for accuracy and completeness. performing custom fittings of braces, splints and other products as needed. Under the general supervision of the Medical Products Billing/Customer Service Manager, responsible for the delivery ticket data entry of patient records, general office duties such as telephone/reception and compiling of patient files completely. Education of walk-in customers regarding equipment and supplies as necessary Employee is subject to call back and overtime as required by the hospital.

Responsibilities

Responsible for incoming calls for new referrals and orders for services or supplies which current customers may require.
Assists customers in the office for needed services. Advises/educates on various types of equipment and instructs in their use. Determines appropriate types of equipment with regards to various coverage issues.
Ability to custom fit patients/customers with braces, splints or other products as needed.
Responsible for entering complete patient data and charges for all referrals received at the West Forest location and all hospital affiliate and consignment orders dispensed.
Responsible for initial pre-certifications and monitoring precepts of home equipment and supplies. Verifies that the patient has current orders and pars on all re-order supplies and equipment before items are dispensed. Communicates with insurance companies, case managers in regards to coverage and pre-certification process.
Coordinates with a referral source for needed equipment/supplies and delivery.
Contribute to the guest Excellence philosophy and positive work climate and overall team effort of the office.
Performs related responsibilities as required or directed. 

Qualifications

EDUCATION:
High School diploma

 

LICENSURE, REGISTRATION, CERTIFICATION:
N/A

 

EXPERIENCE:
Data entry and retrieval skills.
One year of customer service in Home Medical Equipment.

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