Hostess

ID
2021-47153
Category
Support Services
Position Type
Full-Time
Shift
Other
Facility
Jackson Madison County General Hospital
Department
Dietary

Overview

The associate must have a professional demeanor, represent the hospital and Food & Nutritional department in a positive manner. The associate must be discreet with all communications related to patient information and their care. The «Patient Nutritional Care Specialist» must practice AIDET techniques and execute proper scripting to ensure quality visits each time the patient is interacted with. In addition to breakfast, lunch & dinner, the associate will maintain adequate nourishment, tube feedings and formulary stock with feeding tubes as well as specific foods kept on the floors for patient consumption.
This position will provide the menus, communication peripherals and be the link between nursing and the nutrition department

Responsibilities

Champion the customer service for the patients on any of the patient floors. The associate will have responsibility for one or more floors. The associate will solicit feedback from the patients and relay messages to the appropriate manager. The associate will follow through to see that the issue was addressed and resolved.
Must be a great communicator with all team members intra-departmental as well as extra-departmental, maintaining a great can-do attitude with the tenacity to follow through to make sure that commitments are completed timely and professionally.
Follows physician, dietitian & nursing guidance for specific nutritional care as it relates to their job duties.
Must maintain a positive image with a clean, pressed uniform, proper health code coverings, and safety shoes.
Must be able to work closely with each floor's nursing team as an intricate part of the team and attend periodic floor team meetings.
Assures all meals are presented in an appetizing and timely manner and at proper temperatures.
Must be able to keep stock in the nourishment rooms stocked, rotated and nursing aware that it's available.
Must be able to interact with patient family members in a manner that is professional and diverse to honor their respect for time with their family members.
Must be able to respect and respond to a patient's cultural and religious preferences while working with the patient on meal selections. Report to dietitian and supervisor regarding such activities.

Qualifications

EDUCATION:

High School diploma or equivalent preferred.

 

EXPERIENCE:

One year of Food Service experience desirable.

Proven customer service experience desirable

 

KNOWLEDGE, SKILLS AND ABILITIES:

Basic computer skills preferred

Compassionate for all others with the ability to work in a team and autonomously

Proactively seeking out opportunities to improve services and demands for patient satisfaction

A keen sense of detail and accountability for all actions of one’s self

Must be able to communicate at various levels within the hospitals staff on patient related conversations

Must be a multi-task orientated individual having the presence to handle more than one responsibility at one time proficiently

Must be accommodating to all patients, visitors, staff & customers at all times

Must have the ability to recognize when a patient is in distress and report the situation to the appropriate authorities timely with professionalism

Must be able to keep up with and be on time with regulatory compliance, in services, and practice daily what is learned

Must be able to practice AIDET daily

Must be able to take ownership for patient satisfaction for Food Service outcomes & results on Press Ganey

Must be able to read, write and follow oral and written directions and make arithmetic calculations.

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