Family Support Worker

Position Type
Jackson Madison County General Hospital
Healthier Beginnings


Under the Direction of the Program Supervisor, assists with strengthening the parent-child relationship through improving parenting skills and meeting the dependency needs of the parents. Responsible for optimizing the home environment for the physical and mental well-being of children who are at risk of being abused or neglected and their families. The employee is subject to call back and overtime as required by the hospital. The employee is subject to call back as required by the hospital.


Establishes a trusting relationship with high-risk families by initiating and maintaining regular client contact.
Establishes a family case plan with goals, objectives, and activities with the client and supervisor. Uses observation skills to assess the family dynamics and dysfunction, and implements appropriate interventions.
Consistently follows Healthy Start policies and procedures.
Has a working knowledge of parent-child interactions, child development issues, and the dynamics of child abuse and neglect. Consistently applies this information in working with the families.
Demonstrates proficiency in basic counseling skills.
Assists parents in making and attending appointments for physicians, social service agencies, and the like. Acts as a liaison between community resources and families.
Has familiarity with community resources and uses them appropriately to meet the needs of high-risk families. 
Is available to families on a 24-hour basis.

Meets with supervisor on a regular basis to evaluate client status.
Records pertinent information related to client observation and activities and worker intervention in the client file.
Attends regular staff meetings, case conferences, in-service training, and other meetings as required or directed.
Serves as a liaison for the program to the community. Collaborates with other organizations and agencies to provide a comprehensive array of services to families.
Consistently plans appropriate service intervention dispositions for families in need of extra support services.
Establishes a trusting relationship with families, making referrals to community resources as needed.
Demonstrates the ability to work cooperatively with co-workers as part of a team.
Demonstrates maturity in interpersonal staff relationships.
Performs related responsibilities as required or directed. 


Bachelor's degree in a related field from an accredited college or university required.
Must complete the Healthy Families Training Component.


Valid Tennessee Driver's License required.


Two (2) years of experience preferred.


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